Clarity in
the details.

Company information

Draft.Direct is operated by Mad About Design, the contracting and invoice-issuing entity responsible for our services and these notices.

Registered address

7 Carysfort Avenue, Blackrock, Co. Dublin, A94 K6Y5, Ireland

Registration jurisdiction

Ireland

Company registration number

03584303JH

VAT / tax identification number

03584303JH

Contact

Contact form

Terms and Conditions

Version: 1.0 Effective from: 10 November 2026 Contact: Contact form for general enquiries, or the relevant order thread for an existing order.

1. Business orders, acceptance and English

You confirm that you order for business purposes, have authority to bind the business you represent, and can grant the permissions in these terms. These are business-to-business terms; contact us before submitting a personal or consumer order.

By selecting the acceptance box when submitting each order request, you accept this English agreement, including its file-use and improvement licence. Requesting a quote creates no obligation to buy. A purchase covers the jobs, scope, outputs, price and dates in the quotation you accept and pay. An expressly agreed written variation takes priority for the point it changes.

You accept English for the contract, messages and interactions with our operating system. Any manual or automated translation is a courtesy, may be unavailable or inaccurate, and does not replace the English version. Ask for clarification before acting on an unclear instruction. This language provision remains subject to any mandatory language requirement.

2. Email identity, threads and action links

No registration, account password or onboarding account is required. Your ordering email identifies your customer history and receives quotations, status notices, file access and links to online actions. You agree to use and monitor an address you control, including its spam folder.

Meaningful order or job changes generate relevant email threads, carrying order/job codes, status and other identifiers. For a question or issue, reply in the thread concerned, or use the channel specified in that message; keep its identifiers intact. A status email may instruct you to use a form for an action. An ordinary reply does not replace that form unless the message permits it or the link fails and you contact us promptly.

You are responsible for authorised users and for protecting your email and access links. Do not forward them to anyone you do not trust and authorise: possession may allow someone to access files or take actions. Notify us immediately about compromised access. We may require verification before changing an email, action or access permission. Changing email does not transfer volume-discount history.

3. Requests, scope, payment and third-party credit

Quotations are free. You may cancel an unpaid request. Production starts only after payment and expiry of the cancellation window below; clarification and valuation before payment are not production.

Your quotation shows the discount, applicable taxes and total before payment. Payment is handled by our payment provider partner, currently Stripe. We may change providers or available payment methods, with the provider identified at checkout. This does not rewrite an accepted price or credit agreement. We do not separately store full payment-card numbers or security codes; necessary billing records, transaction references and payment status remain part of order administration. Never send card details in files or email.

Where a third-party credit or instalment option is actually available and permitted for your transaction, its provider decides eligibility, limits, charges, interest, repayment dates and approval. We are not the lender and do not control or guarantee those terms, which may differ by customer. The provider's separate agreement governs repayments and any credit-side refund adjustments. Your contract with us still governs the service. Do not assume that a named finance service is available for business purchases merely because our payment provider supports it in other contexts.

Our current operating procedures do not support cancelling individual jobs or elective partial-order refunds. Significant changes require cancellation and a replacement request while cancellation is available, or a separately agreed additional order after production begins. The provider-fee deduction on whole-order cancellation is not a partial-job cancellation. Delivery estimates depend on usable inputs and timely answers; missing or changed instructions may require a revised scope or timing.

4. Launch and volume discounts

The launch offer is a one-time 20% discount on the first eligible paid order while the campaign is available. Another email does not create a fresh entitlement. Campaign exclusions and any expiry must be disclosed before payment. The quotation must settle eligibility for a replacement order after a refunded trial; do not assume an automatic reset.

Volume discounts are applied automatically using completed jobs in the preceding 30 rolling calendar days associated with the same ordering email. Jobs, not orders, count. Another email has separate history: balances and history do not transfer or combine, even within the same business.

The quotation identifies the discount offered and any combination of incentives before payment. Do not assume discounts add together. An accepted paid price is not increased because your rolling count later falls. Private beta or trial terms apply only as stated for that order.

5. Cancellation and refunds

You may cancel an unpaid order. After successful payment, you have 24 hours to request cancellation of the whole order. The ordinary cancellation refund is the amount paid, with the appropriate tax adjustment, less the payment-provider fees actually incurred for that transaction and refund that are not returned to us. These may include original processing/conversion charges and any directly incurred refund fee. We add no administrative markup or arbitrary penalty.

This is not an unconditional full-refund promise. The deduction rule and the applicable fee amount, rate or calculation basis must be made available before payment. The refund confirmation itemises the actual deduction. We cannot charge the same cost twice or keep a fee later returned to us; any recovered amount is accounted for. We may waive the deduction for beta testing or another expressly confirmed case without waiving it for other orders. A provider's own fees charged directly to you are governed by its separate agreement, not deducted again by us.

Your payment email states the cancellation deadline and action link. A request received within the window counts even if we process it later. If the link fails, reply in the relevant thread before the deadline with a clear cancellation request. Production must not proceed while a timely request is unresolved.

At expiry without a timely request, the order enters production and you are notified. You acknowledge that ordinary change-of-mind cancellation and refunds end at that point. Any refund is normally returned through the original payment method, subject to the provider's process; bank timing is outside our control.

This cancellation deduction does not override a previously accepted unconditional refund promise, a remedy for our failure to supply the agreed service, or reimbursement required by mandatory law. The accepted order version governs, not later website changes.

6. Review periods and automatic completion

Each job includes 2 customer revision rounds within its accepted scope. You agree to send consolidated instructions through the indicated action. Internal quality checks do not use your allowance. Changes to design or scope are not automatically included; correcting a failure to meet the agreed brief is not a new paid job merely because the allowance is exhausted.

You have 7 calendar days from notification of each accessible delivery to respond. The notice gives the deadline and remaining rounds. The system may accept the delivery and complete the job when you accept it, when that period expires without a response, or when the revised delivery following your final included round has been supplied. It does not owe you an additional discretionary revision round after the allowance is used.

You acknowledge these automatic consequences and agree to monitor notifications. Report inaccessible files, an incorrect automatic action or a defect promptly in the relevant thread. Completion closes the ordinary revision cycle; it does not erase a genuine defect claim or rights that cannot be excluded. No unrelated fee, new order or new permission is created merely by silence.

7. Files and access

We create a Dropbox customer folder containing order folders, inputs and deliveries by job. Email supplies the access links. Anyone receiving a link may be able to access its contents, depending on its permissions. You agree not to disclose links or action emails outside your trusted, authorised project participants, and to keep your own delivery copies.

Customer-folder access is not a permanent backup service. We may restrict or revoke compromised links and change access arrangements. Your download/access period and our internal retention for permitted purposes are separate matters. A folder link expiring does not itself require destruction of material we are otherwise entitled to retain.

Folder and file access is limited to six months. Older order folders and their content may be deleted from our Dropbox storage after that period. Download and back up your files in your own system as soon as they become available.

8. Your material and permitted production processing

Whenever you submit a description, file, message or later review instruction, you confirm that you have the rights and authority needed to share it and grant the uses described here, including permissions from your client and other relevant rights-holders. You remain responsible for accurate source information and design decisions. You must not submit material whose confidentiality, ownership or client restrictions prevent the stated uses; obtain permission or agree a written restriction before submission.

Redact unnecessary personal and confidential business information, especially your clients' identities, contact details, signatures, title-block information and hidden metadata. Keep information actually necessary to perform the job. Do not submit sensitive personal data without an expressly agreed lawful handling arrangement. We do not warrant that every incoming file will be anonymised automatically.

You authorise us to receive, retain, copy, analyse, translate, edit and process material as supplied to quote, produce, check and support the work. We may use employees, approved contractors and automated or AI-assisted production and review systems. Processing methods and staffing may vary; you purchase the agreed outcome, not a particular producer or tool. Access remains subject to confidentiality and purpose restrictions.

9. Project-content licence and long-term improvement

You grant us a worldwide, non-exclusive, royalty-free, continuing licence, to the extent you have authority to grant it, to store, reproduce, organise, analyse, adapt and reprocess submitted project material, instructions, deliveries, delivery versions, review requests, corrections and related feedback to develop, test, train, fine-tune, evaluate and operate our services and CAD-production systems, including commercial AI systems. It also covers controlled service providers acting for us for those purposes, not unrestricted reuse by them.

You acknowledge that this licence is intended to survive completion or cancellation of the order. For material without personal data, or material genuinely anonymised so people cannot reasonably be identified, the licence and permitted retention have no fixed contractual expiry. They remain subject to the rights actually granted and any binding third-party restrictions. We retain rights in our independently developed methods, datasets and models without acquiring ownership of your original inputs.

This permission does not authorise selling or publicly releasing your raw files, using the project as an identified portfolio example, or a tool provider independently training its general-purpose models. Confidential project content is used in a controlled environment. We do not intentionally disclose identifiable customer projects through trained outputs.

The licence is a commercial permission, not a declaration that clicking these terms supplies every person's data-protection consent. Personal data require a separately valid basis, a necessary and stated purpose, and applicable safeguards. We retain them only for as long as justified for that purpose; statutory rights and processor-only restrictions continue to apply. A file with names removed can still contain personal data. Where a proposed training use lacks the required rights or lawful basis, it is excluded until that issue is resolved. The Privacy notice explains this distinction.

10. Your rights to deliveries and professional use

Once the order is paid, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy, adapt and share the commissioned deliveries commercially for your practice and your clients' projects, including use by your clients and their appointed professionals. The licence takes effect without another production-related condition. Pre-existing methods, tools and third-party assets keep their ownership; any asset restriction affecting the agreed use must be identified before inclusion. Unrelated resale of reusable libraries is not included.

You and your appointed professionals must verify dimensions, completeness, accuracy, suitability and compliance, make necessary adaptations, and provide required professional signatures before legal submission, construction or regulated use. A delivery is not a statutory sign-off, professional seal, site survey, engineering approval or guarantee of planning/building-code compliance. Internal review does not transfer your professional obligations. Our obligation is to provide the agreed production service with reasonable skill and care, not to act as the project's certifying professional.

11. Misuse, problems and contract changes

We may require clarification, restrict unsafe access and suspend affected work when inputs are unlawful, permissions are missing, security is at risk or you materially breach the agreement. Contact us in the relevant thread with the job and issue. Refunds, remedies or amounts earned on a termination are determined by the accepted terms and applicable law; suspension is not an automatic right to retain all prepaid money for unperformed work.

You remain responsible for loss caused by your unauthorised inputs, instructions or misuse. No term excludes liability or rights that cannot be excluded.

Irish law governs this agreement, with disputes in Dublin Courts, subject to mandatory rules. New terms apply to new requests/orders, not retroactively to an accepted order. A clear written agreement is required to vary an existing order. We may change operating tools and payment providers without changing the agreed deliverable, price or accrued rights. English controls over courtesy translations where legally permitted.

Privacy Policy

This notice explains how Mad About Design, trading as Draft.Direct, handles personal information when you visit our website, contact us or use our production services. For privacy requests, use our contact form.

Information we handle

We handle your name, ordering email, business and billing details, enquiries, project files and instructions, delivery versions, review requests, correspondence, action records and payment references. Website and service providers also receive technical connection information when you use their services. Project files may contain information about your clients or other people.

Provide the information needed to quote and deliver your work; without it we may be unable to process your request. Remove unnecessary names, contact details, signatures and hidden metadata from files. Do not send sensitive personal data without an expressly agreed lawful handling arrangement.

Stripe currently processes payments. We retain the billing records, transaction references and payment status needed to administer your order, but do not separately store full card numbers or security codes. Never send card details by email or in project files.

Why we use information

• Quotations, orders and support: to take steps towards and perform a contract with an individual business customer, or for our legitimate interest in providing services to a business through its contacts.
• Accounts, security and claims: to meet applicable legal obligations and pursue legitimate interests in protecting the service, preventing misuse, keeping business records and dealing with disputes.
• Optional analytics and advertising: on the basis of your cookie choice. You may withdraw it through Cookie settings.

We act as controller for service administration. Where we process project personal data solely on your instructions, we act under the agreed project-data processing arrangements. Service communications do not give us permission to send unrelated marketing.

Project content and improvement

The project-content licence in our Terms and Conditions permits development, testing and training of our CAD-production services, including commercial AI systems. Rights-cleared non-personal material and genuinely anonymous material may be retained for these purposes without a fixed contractual expiry.

That licence does not replace data-protection requirements or give blanket consent for personal-data training. An identifiable-data improvement use requires its own valid legal basis, necessary purpose and safeguards; material is excluded from that use until these requirements are met. Removing names alone does not necessarily make a file anonymous. Processing solely on your instructions does not authorise independent training.

Who receives information

Authorised staff, approved drafting contractors and service providers receive information needed for their role. Our workflow uses Tally for forms, Dropbox for project-file storage and delivery, Make.com for automation, Grist for order administration and Stripe for payment processing. Hosting, email and approved production or AI providers may also process relevant information. Providers acting for us may not independently reuse project content merely because they can access it.

Our website loads Google Fonts to display its typography. Optional Google tags load only after acceptance through the website’s cookie controls. Embedded forms communicate separately with Tally and may use security services. See the Cookie Policy for these website connections.

Automated order actions

Notifications, review deadlines and completion can operate automatically. The Terms explain the seven-day review window and the two included revision rounds. Contact us in the relevant order thread for human review of an incorrect action, inaccessible delivery or defect. Applicable protections for legally significant automated decisions remain available.

How long information is kept

Customer folder and file access is limited to six months; older order folders may be deleted after that period. Download your own copies promptly. This access period is separate from our retention of records for other permitted purposes.

• Identifiable project files, messages and logs: retained only while necessary for the stated service, support, security or claims purpose, then deleted, minimised or genuinely anonymised when no continuing justification remains.
• Invoices, payment and acceptance records: retained for applicable statutory obligations and for actual or reasonably anticipated claims, with restricted access.
• Data processed solely on your instructions: returned or deleted in accordance with the agreed processing arrangements, unless retention is required by law.
• Recovery copies: restricted to recovery and security purposes and remain subject to applicable retention and valid deletion requirements.
• Licensed non-personal or genuinely anonymous material: may be retained long-term while the granted rights and confidentiality restrictions permit.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction or portability, object to processing, or withdraw consent. Withdrawal does not affect processing lawfully carried out before it. A commercial licence does not remove your statutory rights; requests are assessed against applicable legal grounds for retaining information.

Use our contact form to exercise your rights or ask about the handling of your information. You may also complain to a competent supervisory authority, including Ireland’s Data Protection Commission.

Project data processed on your behalf

Where we process personal data solely for your business, the order and agreed processing schedule identify its subject, purpose, categories, people concerned and duration. Processing covers receiving, storing, consulting, transforming, checking and returning project material.

We process on documented lawful instructions, require confidentiality, apply appropriate security, notify personal-data breaches without undue delay, assist with applicable rights and regulatory obligations, provide compliance evidence and proportionate audits, and flag unlawful instructions. Subprocessors require the agreed authorisation and equivalent duties. Return, deletion, copies and transfers follow the agreed schedule; the improvement licence does not override it.

Cookie Policy

This policy covers cookies and similar browser storage on the Draft.Direct website. Mad About Design operates the service; use our contact form with questions.

Your choice

Optional Google analytics and advertising tags remain off until you choose Accept optional. Choose Reject optional to continue without those tags. Browsing, accepting our service terms or submitting a form does not accept optional cookies.

Reopen Cookie settings in the footer at any time to change your choice. Rejecting after acceptance stops future website Google-tag loading and reloads the page. It does not undo earlier processing. Your browser can also clear stored cookies and local storage; clearing the choice record makes the notice reappear.

Necessary preference storage

We store draft-direct.cookie-consent.v1 in your browser’s local storage to remember acceptance or rejection. The record includes the choice and time it was made, is valid for 180 days, and is not used for advertising. If storage is unavailable, we ask again on a later page or visit.

Google tags and optional storage

Google Tag Manager loads the website’s configured Google tags only after acceptance. Its loader makes a connection to Google; the tags it contains determine subsequent analytics or advertising activity. Optional analytics can measure visits and site usage; advertising measurement can connect an advertising visit with an enquiry.

Google Analytics 4 may use _ga and _ga_<container-id> first-party cookies, whose default expiry is two years. If Google advertising measurement is enabled, it may use _gcl_* cookies, normally lasting 90 days, and _gcl_ls local storage for ad-click attribution. Local storage has no automatic browser expiry. These are conditional technologies, not a claim that each is installed for every visitor; actual storage depends on the enabled tags, settings and browser limits.

Browser-storage periods differ from the provider’s retention of collected information. See Google’s cookie information for its technologies and purposes. Changing your website choice cannot remove cookies on another provider’s domain; use your browser’s controls to clear those.

Contact and quotation forms

Our embedded forms are provided by Tally. Loading and submitting a form communicates with Tally, including your responses and technical connection information. A form may use CAPTCHA for spam protection. The surrounding website’s Google-tag choice does not automatically control services inside a separate form.

Tally describes its built-in form insights as cookieless. Additional features, such as saved answers, CAPTCHA or form-level tracking, have their own storage behaviour. See Tally’s privacy notice and, where displayed, the security provider’s information.

Other website services

Google Fonts is loaded to display the site’s typefaces and receives a connection from your browser. External links and payment pages have their own privacy and cookie information. Stripe’s separate checkout does not mean Stripe cookies are installed on every page of this website.

We update this policy when the website’s tools or purposes change and seek a new choice where required.